Legal mentions

You are connected to the website www.glide.io (hereafter referred to as “the Website”) published by glide.io for the information of its users. Your use of this Website is subject to the general terms and conditions set out below and to all applicable laws and regulations. By accessing and using the Website, you accept the general terms and conditions of use.

Please find below the legal information, the general terms and conditions of use for the Website, and information relating to the management of personal data and cookies.

I LEGAL INFORMATION
WEBSITE OPERATOR

The Website www.glide.io is operated by: glide.io, a SAS with capital of 5,300,000 euros and head offices at 1 rue de Gramont, 75002 Paris France, SIREN number 812 404 010 R.C.S. Paris trade register.

VAT identification number: FR 33812404010,

APE business identifier code: 9609Z

Telephone: 33 (0) 1 76 88 86 75 (non-premium rate number, charged according to your contract with your operator and the country from which you are calling).

WEBSITE MANAGEMENT

Publication manager: Paolo Colurcio, CEO of glide.io. (Legal representative of glide.io)

Chief editor: Michael Thomson, Marketing Lead, glide.io.

MEDIATION

Customers can contact the Mediator of the SDTB (Société pour le Développement des Techniques Bancaires) at no cost, concerning any dispute falling within its legal and regulatory remit. To do this, send your letter to: Monsieur le Médiateur – Boîte postale n° 151 – 75422 Paris, or log on to www.lemediateur.fbf.fr

HOSTING AND TECHNICAL RESOURCES

The Website is hosted by: SiteGround Spain S.L. – Calle de Prim 19, 28004 Madrid, Spain.

COPYRIGHT

This Website is fully protected by intellectual property rights, with respect to both form (choices, plan, page layout, access to data and their organization, etc.) and content (texts, photographs, drawings, slogans, sound or pictures, downloadable documents and, more generally, any works included in the Website). All content featured in the pages of this Website is the exclusive property of glide.io or of third parties who have given glide.io authorization for use.

You undertake not to use this content or to allow anybody else to use it for illegal purposes. The Website must be considered as an indivisible whole. The information provided is reserved exclusively for personal use.

It is forbidden to reproduce, represent, use or distribute, other than for strictly private or personal use, the content of the Website, in part or in full, on any medium or via any means, or to sell, resell, retransmit or make it available to third parties.

Failure to comply will be considered as a breach of copyright pursuant to articles L. 335-2 and following of France’s intellectual property code. Such a breach is punishable by three years in prison and a fine of €300,000. In consequence, the author of this breach may be held civilly and criminally liable.

Pursuant to article L.713-2 of France’s intellectual property code, it is strictly forbidden to use or reproduce the brands “glide.io”, “Renault”, “Nissan” and/or their logos, singly or combined, in any way, particularly for advertising purposes, without the prior written agreement of glide.io S.A.S., Renault and/or Nissan.

Reproduction of the Website and/or the works reproduced therein on paper or a digital medium is authorized provided that it is reserved strictly for personal use and not for advertising and/or commercial and/or information purposes, in compliance with the provisions of article L122-5 of France’s intellectual property code.

CONTACT US

To contact us, please complete the form on the “CONTACT” page

II GENERAL TERMS AND CONDITIONS OF WEBSITE USE
The purpose of the Website is to provide an institutional presentation of the group glide.io. Your browsing of this Website is subject to applicable French regulations and to the present general terms and conditions of use. By accessing and browsing this Website, you indicate your full acceptance of the general terms and conditions. As these terms and conditions are updated regularly, we suggest that you consult this page whenever you log on to the Website.

The Website www.glide.io is provided for purposes of information. It is designed both for glide.io customers and for any other internet users. The information provided by this Website is not contractual.

Owing to the interactive nature of the Website, the services presented may vary. glide.io cannot be held liable in such cases.

glide.io and its partners make every effort to ensure the accuracy and currency of the information provided by the Website, and reserves the right to correct content at any time without prior warning. They cannot guarantee that information is complete or that it has not been modified by a third party (intrusion, virus). They accept no direct or indirect liability in the event of any delay, error or omission in the content of the Website, the use that may be made thereof, or the interruption or unavailability of the Website.

In some cases, access to the products presented on the Website may be restricted. In this case, you must make sure that you are authorized to access this Website and/or to take advantage of its products under the terms of the legislation applicable in the country from which you are making the connection.

USING THE WEBSITE

You acknowledge that you have read these general terms and conditions of use and agree to be bound by them. You agree that your use of the information on this Website will be strictly personal and not commercial.

You use this Website at your own risk. Under no circumstances can glide.io be held liable for any direct or indirect damage or loss including, but not limited to, material damage, loss of data or programs, financial loss resulting from access, connection or use of this Website or any websites linked to it.

glide.io cannot be held liable for events outside its control or for any damage that could be suffered by your technical environment such as, for example, hardware, software, network systems and, more generally, any equipment used to access the Website.

In the event of a dispute between you and your telecommunications operator, or any other operator or intermediary, or in the event of a fault or failure on your computer system or your means of access, or on the internet and your access to this network, whatever the cause or origin, glide.io cannot be held liable if, as a result, you experience difficulties in transmitting and routing your requests within a normal time frame.

You acknowledge that you have the necessary skills and means to access and use this Website. You acknowledge that you have checked the computer configuration used to make sure that it contains no viruses and is in perfect running order.

The Website publisher makes every effort to provide you with information and/or tools that are available and verified but cannot be held liable for any errors, lack of availability of information and/or the presence of viruses on the Website.

The information provided by the Website publisher is for informational purposes only and does not replace the need for you to conduct a complementary and personalized analysis.

The Website publisher cannot guarantee the accuracy, completeness or currency of the information published on its Website.

As a result, the publisher cannot be held directly or indirectly liable for any delays or omissions concerning the content of this Website.

You acknowledge that you hold sole responsibility for use of the information provided by this Website.

The Website publisher cannot be held liable for your access to other resources present on the internet using the hyperlinks on the Website.

HYPERTEXT LINKS

The setting up of a hypertext link to the Site requires the prior written authorization of glide.io. If you wish to set up a hypertext link to our Site, you must therefore contact the Site Manager.

glide.io cannot under any circumstances be held responsible for the sites originating from hypertext link from the site www.glide.ioobility.com and cannot bear any responsibility for the content, the products, the services etc … available on these sites or from these sites.

APPLICABLE RIGHT

French law is applicable. In case of dispute, the French courts will preside.

UPDATE LEGAL NOTICES

glide.io reserves the right to modify and update at any time access to the Site as well as the present terms. These modifications and updates are binding on the user, who must regularly refer to this section to check the applicable legal notices.

Use of cookies

PERSONAL DATA AND COOKIES

The purpose of the present terms and conditions relating to personal data is to inform you of your rights and of the commitments and practical steps taken by glide.io to ensure respect for your personal data, pursuant to General Data Protection Regulation (GDPR n°2016/679), when you use the Website.

Data collected and purpose of collection

The Website www.glide.io can be viewed anonymously.

Personal data may be collected directly from you, with your agreement, when you access the contact form on the “CONTACT” page.

Some of these data may be required to process your request. In this case, they will be indicated by means of bold type or an equivalent process. Omitting to provide these data may make it impossible for us to carry out the operation. These data may be checked.

Indirect personal information may be collected while you are browsing. Please refer to the section on cookies for information on the purpose of cookies and on your rights.

The personal data you provided will be used to satisfy the requests made through the contact form.

Policy concerning the right to access, rectify or refuse the use of your personal data

You may be entitled to access, rectify or refuse the use of the personal data provided, pursuant to France’s Data Protection Act No. 78-17 of January 6, 1978 (amended).

In compliance with your legal right of access, on providing proof of identity (a copy of your identity card), you may verify the accuracy of your personal data, or request that it be rectified, updated or deleted.

For any requests relating to your right to access, rectify or refuse the use of personal data, please write to 1 rue de Gramont, 75002 Paris, France.

Cookie policy

The purpose of this page is to explain how we use cookies to save browsing data on your end device (computer, tablet, smartphone, etc.). It also tells you how to adjust your cookie settings to suit.

When you use the Website, your browsing data may be saved on “cookies” installed on your end device, depending on your chosen settings, which can be modified at any time.

This Website uses cookies in order to save user preferences and optimize our Internet pages (for example, measuring the number of visits, new visits, etc.). These cookies contribute to a smoother browsing experience and make the Website more user-friendly.

By continuing to use the Website www.glide.io, you accept the use and storage of cookies on your end device. You can browse our Website without cookies but this may limit Website performance.

Definition of a cookie

Cookies are small data files that may be stored, depending on your cookie settings, in a dedicated area on the hard drive of your end device (computer, tablet, smartphone, etc.) when you use your browsing software to view an online service. Cookies are transferred from the website server to your browser. Cookies allow the issuer to identify the end device on which the cookie is saved during its period of validity or registration. Each website can access only the cookies that it saved on your end device. Data may be stored in cookies if you give your agreement or if this is necessary for technical reasons, i.e. for secure access to our Website.

Type of cookies used and purpose

– Browser cookies
These cookies are essential to the smooth running of the Website and its functions.

– Performance cookies
These cookies collect information on how visitors use our Websites. Performance cookies help us to identify the most popular pages on our Websites. This information helps us to adapt the content of our Websites, targeting it to meet user requirements and satisfy visitor requirements in terms of information. In order to analyze these data for statistical purposes, this Website uses Google Analytics by US firm Google Inc. As a member of Safe Harbor, Google offers an adequate level of protection of personal data. The data collected using cookies are transferred and stored by this company. Google Analytics counts the number of visitors to the site and identifies the way in which they use it. The personal data provided by these cookies are listed in the “Description of cookies”.

To find out more about the Google Analytics service, see the page http://www.google.com/analytics/learn/privacy.html

Configuring your online browser

Most web browsers accept cookies automatically. However, you can disable these cookies at any time. You can also change your browser settings to tell you when cookies are saved on your hard drive and ask you to accept or refuse them. You can accept or refuse cookies on a case-by-case basis or refuse them all systematically.

If your browser has been configured to refuse navigation cookies, you will not be able to use all our services. In order to manage cookies in a way that reflects your requirements, we suggest that you take account of the purpose of cookies when configuring your browser.

Internet Explorer
Click on the “Tools” button and then “Internet Options”.
Open the “General” tab, click on “Browsing history” and “Settings”.
Click on “View files”.
Firefox
In the “Tools” tab of the browser, select the “Options” menu.
In the window displayed, click on “Privacy” and “Show cookies”.
Safari
In your browser, select the “Edit” menu and then “Preferences”.
|Click on “Security” and then “Show cookies”.
Google Chrome
Click on the “Tools” menu and select “Settings”.
Click on the “Advanced settings” tab and open the “Privacy” section.
Click on “Show cookies”.
Installing a cookie that will reject performance cookies

If you do not wish data relating to your use of the Website to be collected and analyzed, you can stop the process at any time.

To do this, a cookie that refuses performance cookies is installed on your browser. This cookie is installed solely to refuse other cookies. For technical reasons, it may only be used with the browser in which it was installed. If you delete your cookies or switch to another browser or end device, you will need to install the cookie again.

Installing a cookie that will prevent future performance cookies from being installed

If you do not want data about your visits to our site to be collected and analysed, you can stop this from happening whenever you wish and prevent it from happening in the future.

In order to do this, a cookie that will prevent performance cookies from being installed can be installed in your web browser. The only purpose of this cookie is to tell our web server not to collect data from your computer. For technical reasons, this cookie may only be used with the browser that was used to install it. If you delete your cookies or if you use a different browser or a different device, you will need to install this cookie again.

For subscribers of the carsharing service

Personal Data and Confidentiality Policy

9.1 These GTC are subject to the provisions of the European Regulation 2016/679 of 27 April 2016 on the protection of individuals with regard to personal data processing and on the free movement of such data, as well as to those of Act No. 78-17 of 6 January 1978 relating to computing, files and freedoms, and to any other regulation applicable in this regard which may supplement or replace them at a later date.

9.2 glide.io / glide.io’s customer is the data controller with regard to the Members processed as part of the Car Sharing Service within the context of the performance of the agreement between the Member and glide.io / glide.io’s customer. glide.io uses the Members’ personal data for the needs:

of managing the accounts of the Members and the Vehicles, in particular, relating to information about bookings (dates, times, places, kilometres driven, etc.), of using the Vehicles (return time, kilometres driven, geolocation, etc.), of processing accidents and/or thefts, and of processing any request made by a Member.
This processing is carried out on the basis of the contract concluded between glide.io/glide.io customer and the Member and the personal data concerned are retained during the validity period of the contract.
of managing driving penalties and offences and recovering the sums due.
This processing is based on the legitimate interest of glide.io/ glide.io customer to retain information about the bookings made in order to be able to identify any Member having committed an offence during a booking. The personal data concerned may be kept for a period of 7 years after the end of the agreement between the Member and glide.io/glide.io customer.
9.3 The personal information will be made anonymous on expiry of the above-mentioned retention periods.

9.4 Members may exercise their individual right of access, rectification, additional information, objection, restriction of processing, portability, erasure and closure of account with respect to glide.io/glide.io customer by making any request for this purpose by postal mail to the customer service at 1, rue de Gramont, 75002 Paris or by email to (membership@glide-mobility.com) or by phone on 0805 08 03 22 (standard rate call) / contact Department concerned of the glide.io customer. Any request made by a Member must be accompanied by their last name, first name, membership number, a copy of their identity card if necessary and their postal address to allow glide.io to respond to it within a one-month period. Members also have the right to submit a complaint to the supervisory authority, the CNIL. glide.io’s Data Protection Officer is the Data Protection Officer of Groupe RCI Banque. He or she may be contacted at the email address: dpo@glide-mobility.com / contact details of the glide.io customer DPO.

9.5 Members are reminded that providing the requested information is mandatory to be able to access the RENAULT MOBILITY Service. If the Member does not respond they will be refused membership or their membership will be terminated.

9.6 Access to the Members’ personal data is restricted to glide.io staff /glide.io customer and those partners needed to perform the contract and the service.

9.7 The Members also informed that their personal data may, if necessary, be communicated to the insurance company of glide.io/glide.io customer and its service providers and to the police and gendarmerie services and the judicial services, at their request.

9.8 Where the Member is alleged to have committed an offence and their identity could not be known at the time of the said offence, glide.io will be able to communicate the Member’s identity to the competent police or gendarmerie services.

9.9 Members are also informed that in the event of telephone contact with glide.io, their conversations may be recorded for the purposes of improving the service. These recordings are kept for a period of 3 months.

9.10 If the Member agrees, when subscribing to the service, glide.io/glide.io customer may send them information about the said service via newsletters. The Member may end their membership at any time by using the link on the account settings page or by sending an email to that effect to membership@glide-mobility.com / glide.io customer contact email address.